Extended warranties have always been a sore point for customers. They are often seen as a burden, an additional expense, or even as a scam. However, Extend, a San Francisco-based startup, is changing that perception by providing extended warranties as a service to merchants while innovating the broken customer experience associated with them.
An Intelligent Decision Engine
Extend is an API-first company that allows any merchant to offer extended warranties and protection plans, both online and offline. But, it’s not just another extended warranty provider. Extend’s intelligent decision engine uses machine learning to optimize warranty offers in real-time, thereby improving warranty and cart conversions and generating the most revenue for the merchant. By analyzing purchasing data, customer behavior, and other factors, the decision engine can create the best warranty offer for each customer, making sure that they get the coverage they need at a price they are willing to pay.
Integration with Leading eCommerce Solutions
Extend’s platform is integrated into leading eCommerce solutions, including Shopify, Magento, Salesforce Commerce Cloud, BigCommerce, and others. Merchants can be up and running quickly, with no technical requirements. Extend provides custom API integrations for larger merchants who have their own eCommerce platform. This integration means that Extend stores all the details of an individual’s product purchase and warranty plan for them, while also assisting throughout the claim process to create a seamless experience from start to finish.
A Vastly Improved and Modern Support Experience
One of the major problems with extended warranties is the lack of support and customer service. Customers are often left waiting on hold or bounced around different departments when they need help. Extend solves this issue by providing the merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. By providing a single point of contact for all warranty-related issues, customers can get the support they need quickly and efficiently.
Extend also has an easy-to-use self-service portal that allows customers to view their warranty information, submit claims, and track their progress. This level of transparency and control is something that customers have been asking for and is a significant step forward in the world of extended warranties.
Conclusion
Extend is a game-changer in the world of extended warranties. By providing an easy-to-use platform that integrates with leading eCommerce solutions and providing a vastly improved and modern support experience, Extend is revolutionizing the customer experience for extended warranties. The company’s intelligent decision engine ensures that customers get the coverage they need at a price they are willing to pay, while also generating the most revenue for the merchant. If you’re a merchant looking to offer extended warranties or a customer tired of the old way of doing things, Extend is a company worth checking out.
Website: https://extend.com
Twitter: https://twitter.com/HelloExtend
LinkedIn: https://www.linkedin.com/company/hiextend
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